97% of customer conversations are lost.
Only 3% get audited
Convoze AI audits 100% of conversations, flags compliance risks, and delivers actionable insights to CX, QA, and compliance teams reducing churn, cutting review & driving smarter decisions in real time.
Our numbers speak for themselves
100%
conversations audited
Why Convoze?
In traditional contact center setups —
95% of Conversations Are Wasted.
Less than 5% of customer conversations are audited.
Most agent coaching is delayed by days.
Compliance risks go unnoticed until escalation.
Customer sentiment is misunderstood or ignored.
This isn't just inefficient — it's expensive.
Poor QA leads to customer churn.
Delayed feedback kills team growth.
Missed compliance breaches cost millions.
You're investing in conversations — but not learning from them.
That's where Convoze steps in.
What Our Customers are Saying
Empowering Conversations with
AI-Driven Intelligence
Transforming customer interactions through data, automation, and real-time insights — enabling businesses to communicate smarter, respond faster, and deliver more personalized experiences powered by Convoze AI.
500+
Businesses Empowered
10M+
Conversations Audited
D
Dr. Priya Sharma
Patient Support Lead, Healthcare
"Convoze’s real-time sentiment analysis has completely transformed how we assist our patients. By detecting emotions like anxiety or frustration during calls, we are able to respond instantly and improve patient satisfaction."
Our Journey
2022 - Manual Quality Auditing Systems
- Manual QA tools used to review conversations
- Experienced inefficiencies in traditional call center QA
2023 - Quality Management System
- Built a simple multilingual QA system allowing sound uploads
- Could review only 2-5% of support conversations manually
- It emphasized the importance of AI-powered call review tools
2024 - Convoze Speech Analytics
- Integrated real-time speech-to-text and emotion detection
- Added call summaries, silence indicators, and talk ratio
- Established the basis of the speech analytics application and AI call evaluation
2025 - Convoze Conversational Analytics
- Automatic call-reviewing increased to 100%
- AI coaching reports are customized and provided to agents
- Grew to be a complete conversation analytics platform
- Extended support to emails and chats for full omnichannel quality monitoring
Our Journey
2022 - Manual Quality Auditing Systems
Manual QA tools used to review conversationsExperienced inefficiencies in traditional call center QA
2023 - Quality Management System
Built a simple multilingual QA system allowing sound uploadsCould review only 2-5% of support conversations manuallyIt emphasized the importance of AI-powered call review tools
2024 - Convoze Speech Analytics
Integrated real-time speech-to-text and emotion detectionAdded call summaries, silence indicators, and talk ratioEstablished the basis of the speech analytics application and AI call evaluation
2025 - Convoze Conversational Analytics
Automatic call-reviewing increased to 100%AI coaching reports are customized and provided to agentsGrew to be a complete conversation analytics platformExtended support to emails and chats for full omnichannel quality monitoring
How Convoze Works
Convoze doesn’t just “listen” — it understands, evaluates, and guides your team at every moment, without interrupting their workflow.
STEP 01
Upload
STEP 02
Transcribe
STEP 03
Analyze
STEP 04
Insights
Engineered for Impact
Plug & Play Integration
15+
Works with your existing systems instantly. No complicated setup. No dev team required.
Multilingual & Region-Aware
200+
Understand intent, emotion, and context in native languages — tailored to each region.
Built for Compliance
95%
Industry-grade phrase detection flags high-risk content in real time — not after it's too late.
Human Feedback Loop
95%
Give agents instant, actionable coaching — not weekly summaries.
Who It's For
Built for Teams Where Conversations Drive Business Convoze is trusted by fast-moving teams using call center quality assurance software in:
BPOs & Call Centers
Turning Every Conversation into Actionable Insight
Banking & Finance
Powering Smarter, Safer Conversations that Drive Finance Forward
E-commerce & D2C
Understand customer issues and improve support
SaaS & Tech
Boost Onboarding, Retention & Support with Complete Conversation Intelligence
What is Convoze?
Your AI Assistant for
Every Customer Conversation
Convoze is an AI-powered voice intelligence platform that helps you monitor, understand, and act on every one of your customers' calls — instantly and at scale. It’s not just another QA tool. It’s your real-time co-pilot for quality, compliance & performance.
Live Transcription
Instantly capture accurate transcripts of every customer interaction.
Emotion & Intent Detection
Identify customer tone to reveal satisfaction, confusion, or frustration.
Auto QA Scoring
Generate unbiased quality scores from every analyzed conversation.
Smart Dashboards
Access clear insights and performance trends in one unified view.
Convoze brings together nearly a century of combined industry experience, shaped by experts who have spent decades understanding conversations, people and data.
Need a custom Solution?
Loading form...