97% of customer conversations are lost.
Only 3% get audited

Convoze AI audits 100% of conversations, flags compliance risks, and delivers actionable insights to CX, QA, and compliance teams reducing churn, cutting review & driving smarter decisions in real time.

Our numbers speak for themselves

100%
conversations audited
Customer Analysis
Group 4368Group 4369Group 4370Group 4371
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Why Convoze?

In traditional contact center setups —

95% of Conversations Are Wasted.

Less than 5% of customer conversations are audited.

Most agent coaching is delayed by days.

Compliance risks go unnoticed until escalation.

Customer sentiment is misunderstood or ignored.

This isn't just inefficient — it's expensive.

Poor QA leads to customer churn.

Delayed feedback kills team growth.

Missed compliance breaches cost millions.

You're investing in conversations — but not learning from them.

That's where Convoze steps in.

What Our Customers are Saying

Empowering Conversations with
AI-Driven Intelligence

Transforming customer interactions through data, automation, and real-time insights — enabling businesses to communicate smarter, respond faster, and deliver more personalized experiences powered by Convoze AI.

500+

Businesses Empowered

10M+

Conversations Audited

D
Dr. Priya Sharma

Patient Support Lead, Healthcare

"Convoze’s real-time sentiment analysis has completely transformed how we assist our patients. By detecting emotions like anxiety or frustration during calls, we are able to respond instantly and improve patient satisfaction."

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Our Journey

2022 - Manual Quality Auditing Systems

Manual QA tools used to review conversationsExperienced inefficiencies in traditional call center QA

2023 - Quality Management System

Built a simple multilingual QA system allowing sound uploadsCould review only 2-5% of support conversations manuallyIt emphasized the importance of AI-powered call review tools

2024 - Convoze Speech Analytics

Integrated real-time speech-to-text and emotion detectionAdded call summaries, silence indicators, and talk ratioEstablished the basis of the speech analytics application and AI call evaluation

2025 - Convoze Conversational Analytics

Automatic call-reviewing increased to 100%AI coaching reports are customized and provided to agentsGrew to be a complete conversation analytics platformExtended support to emails and chats for full omnichannel quality monitoring

How Convoze Works

Convoze doesn’t just “listen” — it understands, evaluates, and guides your team at every moment, without interrupting their workflow.

STEP 01

Upload

STEP 02

Transcribe

STEP 03

Analyze

STEP 04

Insights

UploadTranscribeAnalyzeInsights
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Engineered for Impact

Plug & Play Integration
15+
Works with your existing systems instantly. No complicated setup. No dev team required.
Multilingual & Region-Aware
200+
Understand intent, emotion, and context in native languages — tailored to each region.
Built for Compliance
95%
Industry-grade phrase detection flags high-risk content in real time — not after it's too late.
Human Feedback Loop
95%
Give agents instant, actionable coaching — not weekly summaries.

Who It's For

Built for Teams Where Conversations Drive Business Convoze is trusted by fast-moving teams using call center quality assurance software in:

  • Healthcare & Insurance

    Healthcare & Insurance

    Ensure compliance and capture patient sentiment

  • BPOs & Call Centers
  • Banking & Finance
  • E-commerce & D2C
  • SaaS & Tech
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Don’t miss what your customers are really saying

Includes a free call audit + personalized ROI report

What is Convoze?

Your AI Assistant for
Every Customer Conversation

Convoze is an AI-powered voice intelligence platform that helps you monitor, understand, and act on every one of your customers' calls — instantly and at scale. It’s not just another QA tool. It’s your real-time co-pilot for quality, compliance & performance.

Live Transcription

Instantly capture accurate transcripts of every customer interaction.

Emotion & Intent Detection

Identify customer tone to reveal satisfaction, confusion, or frustration.

Auto QA Scoring

Generate unbiased quality scores from every analyzed conversation.

Smart Dashboards

Access clear insights and performance trends in one unified view.

Convoze brings together nearly a century of combined industry experience, shaped by experts who have spent decades understanding conversations, people and data.

Need a custom Solution?

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Your AI questions, expertly answered here