Convoze AI audits 100% of conversations, flags compliance risks, and delivers actionable insights to CX, QA, and compliance teams reducing churn, cutting review & driving smarter decisions in real time.
In traditional contact center setups —
95% of Conversations Are Wasted.
Less than 5% of customer conversations are audited.
Most agent coaching is delayed by days.
Compliance risks go unnoticed until escalation.
Customer sentiment is misunderstood or ignored.
Poor QA leads to customer churn.
Delayed feedback kills team growth.
Missed compliance breaches cost millions.
You're investing in conversations — but not learning from them.
That's where Convoze steps in.
Transforming customer interactions through data, automation, and real-time insights — enabling businesses to communicate smarter, respond faster, and deliver more personalized experiences powered by Convoze AI.
Businesses Empowered
Conversations Audited
Patient Support Lead, Healthcare
"Convoze’s real-time sentiment analysis has completely transformed how we assist our patients. By detecting emotions like anxiety or frustration during calls, we are able to respond instantly and improve patient satisfaction."
Manual QA tools used to review conversationsExperienced inefficiencies in traditional call center QA
Built a simple multilingual QA system allowing sound uploadsCould review only 2-5% of support conversations manuallyIt emphasized the importance of AI-powered call review tools
Integrated real-time speech-to-text and emotion detectionAdded call summaries, silence indicators, and talk ratioEstablished the basis of the speech analytics application and AI call evaluation
Automatic call-reviewing increased to 100%AI coaching reports are customized and provided to agentsGrew to be a complete conversation analytics platformExtended support to emails and chats for full omnichannel quality monitoring
Convoze doesn’t just “listen” — it understands, evaluates, and guides your team at every moment, without interrupting their workflow.
Built for Teams Where Conversations Drive Business Convoze is trusted by fast-moving teams using call center quality assurance software in:
Your AI Assistant for
Every Customer Conversation
Convoze is an AI-powered voice intelligence platform that helps you monitor, understand, and act on every one of your customers' calls — instantly and at scale. It’s not just another QA tool. It’s your real-time co-pilot for quality, compliance & performance.
Instantly capture accurate transcripts of every customer interaction.
Identify customer tone to reveal satisfaction, confusion, or frustration.
Generate unbiased quality scores from every analyzed conversation.
Access clear insights and performance trends in one unified view.
Convoze brings together nearly a century of combined industry experience, shaped by experts who have spent decades understanding conversations, people and data.
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