97% of customer conversations are lost.
Only 3% get audited.
Convoze AI analyses 100% of conversations, flags compliance risks, and delivers actionable insights to CX, QA, and compliance teams reducing churn, cutting review & driving smarter decisions in real time.
Our numbers speak for themselves
100%
conversations audited
Why Convoze?
This isn't just inefficient — it's expensive
95% Conversations Wasted
In traditional contact centers
<5% conversations Reviewed
Through manual QA coverage
Timing Gap Delayed Coaching
Agent feedback timing
Disconnect Customer Sentiment
Is misunderstood or ignored
Compliance Risks
Go until escalation
Millions in fines
Poor QA = Churn
Drives customers away
40% higher churn
Delayed Feedback
Kills team growth
50% slower development
Missed Compliance
Breaches cost millions
Zero ROI on conversations
What Our Customers are Saying
Powering innovation with data-driven design
Crafting intuitive, user-first interfaces by intelligence for smarter, faster, and more personalized digital artificial intelligence experiences.
200+
Projects Successfully
600+
Projects Successfully
D
Dr. Priya Sharma
Patient Support Lead, Healthcare
"Convoze’s real-time sentiment analysis has completely transformed how we assist our patients. By detecting emotions like anxiety or frustration during calls, we are able to respond instantly and improve patient satisfaction."
Our Journey
2022 – Manual Quality Auditing Systems
- Manual QA tools used to review conversations
- Experienced inefficiencies in traditional call center QA
2023 – Quality Management System
- Built a simple multilingual QA system allowing sound uploads
- Could review only 2-5% of support conversations manually
- It emphasized the importance of AI-powered call review tools
2024 – Convoze Speech Analytics
- Integrated real-time speech-to-text and emotion detection
- Added call summaries, silence indicators, and talk ratio
- Established the basis of the speech analytics application and AI call evaluation
2025 – Convoze Conversational Analytics
- Automatic call-reviewing increased to 100%
- AI coaching reports are customized and provided to agents
- Grew to be a complete conversation analytics platform
- Extended support to emails and chats for full omnichannel quality monitoring
Our Journey
2022 – Manual Quality Auditing Systems
Manual QA tools used to review conversationsExperienced inefficiencies in traditional call center QA
2023 – Quality Management System
Built a simple multilingual QA system allowing sound uploadsCould review only 2-5% of support conversations manuallyIt emphasized the importance of AI-powered call review tools
2024 – Convoze Speech Analytics
Integrated real-time speech-to-text and emotion detectionAdded call summaries, silence indicators, and talk ratioEstablished the basis of the speech analytics application and AI call evaluation
2025 – Convoze Conversational Analytics
Automatic call-reviewing increased to 100%AI coaching reports are customized and provided to agentsGrew to be a complete conversation analytics platformExtended support to emails and chats for full omnichannel quality monitoring
How Convoze Works
Convoze doesn’t just “listen” — it understands, evaluates, and guides your team at every moment, without interrupting their workflow.
STEP 01
Upload
STEP 02
Transcribe
STEP 03
Analyze
STEP 04
Insights
Engineered for Impact
Plug & Play Integration
Works with your existing systems instantly. No complicated setup. No dev team required.
Multilingual & Region-Aware
Understand intent, emotion, and context in native languages — tailored to each region.
Built for Compliance
Industry-grade phrase detection flags high-risk content in real time — not after it’s too late.
Human Feedback Loop
Give agents instant, actionable coaching — not weekly summaries.
Who It's For
Built for Teams Where Conversations Drive Business Convoze is trusted by fast-moving teams using call center quality assurance software in:
BPOs & Call Centers
Turning Every Conversation into Actionable Insight
See use casesBanking & Finance
Powering Smarter, Safer Conversations that Drive Finance Forward
See use casesE-commerce & D2C
Understand customer issues and improve support
See use casesSaaS & Tech
Boost Onboarding, Retention & Support with Complete Conversation Intelligence
See use cases
What is Convoze?
Your AI Assistant for
Every Customer Conversation
Convoze is an AI-powered voice intelligence platform that helps you monitor, understand, and act on every one of your customers' calls — instantly and at scale. It’s not just another QA tool. It’s your real-time co-pilot for quality, compliance & performance.
Live Transcription
Instant, accurate transcripts of every conversation.
Emotion & Intent Detection
Know if a customer is frustrated, satisfied or confused.
Auto QA Scoring
Objective scores based on what was said—not who said it Compliance Phrase Alerts: Get notified when high-risk phrases appear.
Smart Dashboards
Everything you need, all in one place.
Need a custom Solution?